Assist in creation of and work within the established Human Resources departmental budget.
Monitor staffing and labor standards to manage costs.
Mitigate financial risks associated with employee relations issues.
Identify and analyze local compensation and benefits practices to ensure financial competitiveness.
Create programs to foster teamwork and a positive work environment for all Associates (example: all Associates meetings, Associates recognition and celebration events, social committees, health fairs, etc.)
Educate and train leaders and Associates on various topics, including performance management processes, progressive disciplinary processes, and related programs, to foster productivity and enhance performance.
Conduct new Associates orientation by providing information on hotel or company standards, policies, procedures and team member benefit programs.
Ensure that hotel or company hiring standards and governmental regulations are followed in a timely manner for recruiting and selection processes.
Plan and assign work of the Human Resources colleagues. Recommend and/or initiate salary, disciplinary or other staffing/human resources-related actions in accordance with hotel or company rules and policies.
Recommend and implement guest service strategies that engage Associates to respond to changing guest needs.
Make time to interact with guests to solicit feedback and built relationships to understand how Associates can increase guest satisfaction.
Work with department managers to develop initiatives to achieve service behavior standards and drive continuous improvement in the guest experience.
Develop awareness and reputation of the hotel and the brand on the local community and promote team member involvement in local community.
Ensure compliance with relevant employment laws and hotel or company policies and procedures.
Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programs.
Collect and maintain data from exit interviews, turnover statistics, and absenteeism reports to identify trends, training needs, and supervisor issues.
Perform other duties as assigned and may also serve as manager on duty.
Qualifications & Experience:
Bachelor’s degree (or foreign equivalent) from an accredited university or college in Human Resources, Business Administration, Psychology or related field is required or 07 years senior management experience in human resources.
Minimum five years progressive experience in human resources.
Minimum of three years in employee relations investigating, negotiating and resolving grievances and conflicts, preferably in a multi-cultural, diverse environment.
Must be able to show a successful track record of strategic work with business partners at all levels.
Strong analytical and written communication skills
Excellent time management and organizational skills with the ability to multitask and manage in a fast paced environment
Communicates tactfully, effectively and confidently with guests, department/division heads and crew members both one on one and in larger group settings
Advanced computer skills
Highly advanced ability to speak English clearly, distinctly and cordially
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