Human Resources Manager
Kanuhura Resort & Spa
July 8, 2016
August 5, 2016
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Human Resources




  • Assist in creation of and work within the established Human Resources departmental budget.
  • Monitor staffing and labor standards to manage costs.
  • Mitigate financial risks associated with employee relations issues.
  • Identify and analyze local compensation and benefits practices to ensure financial competitiveness.


  • Create programs to foster teamwork and a positive work environment for all Associates (example: all Associates meetings, Associates recognition and celebration events, social committees, health fairs, etc.)
  • Educate and train leaders and Associates on various topics, including performance management processes, progressive disciplinary processes, and related programs, to foster productivity and enhance performance.
  • Conduct new Associates orientation by providing information on hotel or company standards, policies, procedures and team member benefit programs.
  • Ensure that hotel or company hiring standards and governmental regulations are followed in a timely manner for recruiting and selection processes.
  • Plan and assign work of the Human Resources colleagues.  Recommend and/or initiate salary, disciplinary or other staffing/human resources-related actions in accordance with hotel or company rules and policies.


  • Recommend and implement guest service strategies that engage Associates to respond to changing guest needs.
  • Make time to interact with guests to solicit feedback and built relationships to understand how Associates can increase guest satisfaction.
  • Work with department managers to develop initiatives to achieve service behavior standards and drive continuous improvement in the guest experience.


  • Develop awareness and reputation of the hotel and the brand on the local community and promote team member involvement in local community.
  • Ensure compliance with relevant employment laws and hotel or company policies and procedures.
  • Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programs.
  • Collect and maintain data from exit interviews, turnover statistics, and absenteeism reports to identify trends, training needs, and supervisor issues.
  • Perform other duties as assigned and may also serve as manager on duty.

Qualifications & Experience:

  • Bachelor’s degree (or foreign equivalent) from an accredited university or college in Human Resources, Business Administration, Psychology or related field is required or 07 years senior management experience in human resources.
  • Minimum five years progressive experience in human resources.
  • Minimum of three years in employee relations investigating, negotiating and resolving grievances and conflicts, preferably in a multi-cultural, diverse environment.
  • Must be able to show a successful track record of strategic work with business partners at all levels.
  • Strong analytical and written communication skills
  • Excellent time management and organizational skills with the ability to multitask and manage in a fast paced environment
  • Communicates tactfully, effectively and confidently with guests, department/division heads and crew members both one on one and in larger group settings
  • Advanced computer skills
  • Highly advanced ability to speak English clearly, distinctly and cordially