Guest Relations Officer - Chinese Speaking
Kandima Maldives
January 2, 2017
January 30, 2017
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Guest Relations Officer

Position profile

Kandima Maldives is much more than just a holiday. This new game-changing destination offers a seriously stylish island setting with extraordinary restaurants and bars and plenty of on-site activities to choose from. Located in Dhaalu Atoll. There is a large natural lagoon and lush tropical island surroundings that will simply take your breath away. The island is just a 30-minute flight from Male’ International Airport to the domestic airport in Dhaalu Atoll followed by a 20-minute boat ride to the island.

Job Title

Guest Relations Officer – Chinese Speaking

Job Description

  • Meet and greet guests upon their arrival at the hotel.
  • Interact with guests and provide a welcoming atmosphere.
  • Coordinate and supervise activities for guests.
  • Attend to guests\' queries, needs and other special requests.
  • Listen to complaints put forward by guests, resolve stressful situations and provide solutions to problems.
  • Promote the facilities and services offered by the Resort.
  • Cooperate and coordinate with the other Resort departments to provide an efficient service.
  • Accompany guests within the Resort to arrive at the desired place.
  • Provide general information and directions.
  • Advise and assist guests on leisure activities, places to visit and travel arrangements.
  • Be especially attentive to repeat guests and other VIP guests.
  • Bid farewell to guests at the end of their stay.

    Professional Qualifications

    Diploma in Hotel Operations or Higher National Diploma in Hospitality Management

    Length and type of experience

  • At least 2-3 years of experience in the area.
  • We are seeking professional who have preferably gained resort location experience.

Personal characteristics and competencies

  • An outgoing and cheerful personality. A diplomatic and polite manner.
  • Customer service and Communication and listening skills.
  • Organisational and time management skills.
  • Decision-making, negotiation and problem solving skills.
  • A smart and well groomed appearance (I have to look really smart at all times!)
  • The ability to deal with difficult situations and sensitive issues.
  • The ability to multi-task and work under pressure.
  • The ability to keep confidentiality and privacy.
  • Fluency in English and ideally knowledge of a foreign language.
  • Telephone manners. Computer literacy is a must.

    Contract Specifics

  • 2 year contract.
  • Excellent benefits package.
  • Applicants travelling on a single status should apply.

Other benefits and advantages

  • We provide healthy, high quality food in our staff restaurant, which is the largest in Maldives.
  • We provide great accommodation facilities and places for employees to rest and renew during the course of the working day and encourage them to take breaks.
  • We create the best possible work environment with great workplace including staff bar, staff pool, games rooms, internet connection, movie and book library, areas for employees to interact and socialise.
  • We encourage our employees to move physically and stay fit and therefore provide a well-equipped staff gym and staff sports complex/fields.
  • We provide all amenities, resources, knowledge and assistance that our employees need for their work (uniform, opportunities for extracurricular courses).

Please note that only short listed candidates will be contacted.