The One&Only Reethi Rah Manager, Guest Relations will provide, maximise and exceed Guest’s satisfaction by providing a very high end personalized Resort Service while still offer a warm, relaxed, yet refined ambiance with a sense of place. By liaising with other support Departments whenever necessary, the Manager, Guest Relations will perform all tasks in accordance with the standards established by theOne&Only Reethi Rah. To provide prompt, efficient and responsive service to all Resort Guests, so as to achieve a high level of Guest satisfaction and organizational profitability in an environment of high individual morale. Being the first point of contact with Guests, the Manager, Guest Relations creates an unforgettable first impression and project a favorable image of the Resort at all times. Act as a direct liaison of the Resort Management attending regular resort functions and activities. To project an image of courteousness and hospitality while handling Guest requests. In addition, to perform all such duties and to carry out all such responsibilities as may be assigned from time to time to ensure the highest levels of personalized attention and standards of service.
At Kerzner International, we believe our ability to execute our business and growth strategy is defined by the people we employ. We are focused on attracting and retaining the right people – people with the natural inclination to blow away the customer, and the innate passion and desire to continuously strive for perfection. We are devoted to creating a great workplace environment and culture, where our people are motivated and challenged to invest their effort and creativity into the business. We are focused on the development of our people (their skills, their careers, their goals), and providing opportunities for their growth. We are members of the local communities where our people live, and work within these communities to create jobs, training, education and opportunities that enrich lives. We are successful when our people are successful, and we reward our people for their contribution to that success.
About the Property
Privacy, luxury and space are the hallmarks of One&Only Reethi Rah, Maldives, an exclusive all-villa retreat on one of the largest resort islands in the North Male’ Atoll. Offering an unsurpassed level of style and sophistication, adorned with endless white sand coves and turquoise bays, all villas have direct access to the lagoon. Villas, service and dining are geared to guests accustomed to the highest world-class standards. Situated on the 44 hectares of the island, are 129 Guest Villas, 6 Restaurants , 40 pools, a Spa and other recreational activities including fitness center, dive center and water sports.
•Bachelor’s Degree/ Diploma / Certificate in Hospitality or higher and Facility Management or equivalent.
•Besides being fluent in English, Speaking a foreign language in line with the resort market guest profile is essential.
•Minimum 2 years of customer service experience in luxury hotels and resorts.
•People-oriented with full commitment to customer service -Proactive and able to work under high pressure
•Able to clearly and pleasantly communicate with Guests and fellow employees both in person and by telephone.
•Ability to work conscientiously, meet deadlines, follow instructions and directions with minimal supervision.
•Must be very adaptable to change and adapt to island life
•Must be very pro-active
•Ability to work in a self-motivated environment with little supervision with multinational environment. -Computer literate
•Must have superior customer service, interpersonal, conflict resolution and oral communication skills.
•Ability to communicate tactfully with high-end Guests, Department Heads and any other employees to resolve problems and negotiate resolutions.
•Ability to work in a fast paced, stressful work environment
•Ability to use word processing and spreadsheet software, and proprietary hotel software